What Roadside Assistance Includes

Every Cinchy Life rental comes with 24/7 roadside assistance. It is not part of the insurance tiers, so you get it whichever plan you pick. Read more in our guide on how Cinchy keeps you moving.

The service covers four main things. It helps when the engine stops or the scooter cannot be ridden because of a mechanical fault. It sends a replacement scooter if the first one cannot be fixed quickly. It gives flat tire assistance. It also gives guidance on next steps if you have had an accident.

Cinchy pairs phone support with real technicians who travel to the rider. You can learn more in our page on round-the-clock rental support.

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What to Do When Your Scooter Breaks Down

1. Coast to the side of the road. Do not brake suddenly.
2. Move to the left shoulder or another safe, visible spot away from traffic.
3. Turn on your hazard lights if the scooter still has power, then turn off the engine.
4. Check the basics, such as the fuel gauge and the side stand sensor.
5. Call Cinchy support. Lines are +62 851-7424-6249 and +62 817-7905-5438.

Many small problems, like a dead battery or an empty tank, are fixed in minutes over the phone. Do not restart the engine if it makes odd sounds, smells burnt or leaks fluid. Our full guide explains what to do if your scooter breaks down step by step.

What to Say When You Call

Have four details ready. Give your name and booking reference. Share your location with a Google Maps pin. Describe what happened, such as a strange noise, an engine cut-out or a flat tire. Say whether you are safe and whether the scooter can still be ridden.

While you wait, take photos and a short video of the scooter, any warning lights, the road and your phone's timestamp. See the full list in our breakdown during rental guide. For a wider view of support, read what if I need help during my rental.

Flat Tires, Replacements and Accidents

Do not ride on a flat tire. It can damage the rim and make steering harder. Call Cinchy and share your location. If you prefer to fix it yourself, roadside tire shops called bengkel tambal ban are on almost every main road. A patch costs about IDR 20,000 to IDR 35,000, and a new inner tube about IDR 50,000 to IDR 100,000.

Tire damage and punctures are not covered by Cinchy insurance on any tier. That cost stays with the renter. The rental terms also say renters are responsible for damage from negligence, such as battery drain from leaving the scooter in standby mode.

If the scooter cannot be repaired on the spot, Cinchy collects it and sends a replacement. This also applies after an accident. See how replacement scooters work after an accident. In an accident, check for injuries first and call an ambulance at +62 118 or +62 119. The police number is +62 110.

Limits and Smart Prevention

Roadside assistance covers Cinchy's standard delivery areas across Bali. Far outside those zones, help is still available, but it may take longer. After-hours service outside standard areas may include an extra fee, so confirm your location with the team.

Always call Cinchy before visiting an outside workshop. Unapproved repairs can void insurance cover. Learn how plans differ in fully insured Bali scooter rental explained and our insured rental overview. Check scooter damages and additional charges too.

Prevention helps. Inspect tires, brakes and lights at handover using our motorcycle rental checklist. If something feels wrong while riding, such as a noise or vibration, pull over safely and call.

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