Yes. If your Cinchy scooter becomes unrideable after an accident or breakdown, Cinchy will collect it and send you a replacement — fast. This is one of the most important promises Cinchy makes to every renter, and it is backed by 24/7 roadside assistance available every day of the year. Whether you are in Canggu at midnight or on the road to Ubud on a Sunday morning, help is always one phone call away.

This guide walks you through exactly how the replacement process works, what triggers a swap, what the steps are after an accident, and how your insurance plan affects what you pay.

What Happens When Your Scooter Becomes Unrideable?

If your scooter is damaged in an accident and cannot be safely ridden, Cinchy's 24/7 roadside assistance team will come to your location, collect the damaged scooter, and arrange for a replacement vehicle so you can continue your journey with minimal delay.​

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This applies to both accident-related damage and mechanical breakdowns. If the issue cannot be fixed remotely over the phone — and the scooter cannot continue safely — a replacement is dispatched to you.​

The key word here is minimal delay. Cinchy's team understands that being stuck on the side of a Bali road is stressful. The goal is to get you moving again as quickly as the situation allows.

One important note: roadside assistance only covers Cinchy's standard delivery areas. If you have ridden to a very remote location outside those delivery zones, the team will still assist but response time may be longer. After-hours service in areas outside standard delivery zones may also incur an additional fee. Always confirm your location with the team when you call.​

The Step-by-Step Process: What to Do After an Accident

Knowing the correct sequence of actions after an accident makes everything easier — for your safety, for any insurance claim, and for getting a replacement scooter as quickly as possible.​

Here is exactly what to do, in order:

Step 1 — Prioritise Your Safety

Move yourself and the scooter off the main road immediately. Find a safe, visible spot away from active traffic — a shoulder, a parking bay, or a side street. Do not stay in the middle of the road.​

Step 2 — Check for Injuries

Assess yourself and any passengers for injuries. If anyone is hurt, do not attempt to move them if you suspect a neck or spinal injury. Call an ambulance immediately at +62 118 or +62 119. For police assistance, the number is +62 110.​

For a complete list of emergency contacts across Bali — including hospitals, police stations, and crisis lines — read our guide on emergency numbers in Bali you should know.​

Step 3 — Turn Off the Scooter and Secure the Scene

Turn the engine off and engage the handbrake if available. If the scooter has hazard lights, turn them on. Do not attempt to restart the engine if the bike is visibly damaged.​

Step 4 — Document Everything at the Scene

Before moving anything, take thorough photos and a short video. Capture:​

• The condition of your scooter from all angles
• The road surface, markings, and any hazards that contributed to the incident
• The position of all vehicles involved
• Any injuries sustained
• License plates of all vehicles involved
• Road signs, traffic lights, or other environmental factors

This documentation is critical for insurance claims. The more detail you capture, the smoother the process is later.​

Step 5 — Contact Cinchy Immediately

This is the most important operational step. Call Cinchy's 24/7 support line as soon as you are safe:

• Cinchy Admin 1 (24/7 Support): +62 851-7424-6249
• Cinchy Admin 2 (24/7 Support): +62 817-7905-5438​

Cinchy's team will assess the situation over the phone, guide you on what to do next, and dispatch roadside assistance to your location if the scooter cannot be ridden. If a replacement is needed, the team will arrange it immediately.​

Do not attempt to take the scooter to an independent workshop without first consulting Cinchy. All repairs must go through Cinchy's approved process — otherwise the insurance coverage may be voided.​

Step 6 — Exchange Information With Other Parties

If another vehicle was involved, exchange the following information:​

• Full name and contact number
• Vehicle license plate number
• Any insurance information they carry

Stay calm and polite during this exchange. Do not make verbal admissions of fault or agree to on-the-spot cash payments before speaking to Cinchy's team.

Step 7 — File a Police Report if Necessary

For significant accidents — especially those involving injuries, third-party damage, or theft — a police report is required for insurance claims.​

Call the general police hotline at +62 110 or visit the nearest police station (Polsek or Polres). Request a "Surat Keterangan Kecelakaan" — this is the official Indonesian Police Accident Report, and it is an essential document for any insurance filing.​

For a complete step-by-step guide on everything to do after a scooter accident in Bali — including how to handle third parties, medical procedures, and legal considerations — read our full article on what to do if you get in a scooter accident in Bali.​

What If the Scooter Stops Working — But Was Not in an Accident?

Not every breakdown involves a crash. Sometimes a scooter simply stops working mid-ride — engine failure, electrical fault, dead battery, or a sudden flat tire. Cinchy's replacement process applies to mechanical breakdowns as well.​

When your engine suddenly cuts out:

1. Pull over safely — coast to the side of the road and come to a stop
2. Check the basics first — is the fuel gauge showing empty? Is the kickstand down, triggering the stand sensor cut-off? These are the two most common causes of sudden stops.
3. Call Cinchy's support line — the team will troubleshoot with you over the phone first. Many issues can be resolved in minutes.
4. If the scooter cannot be restarted, Cinchy dispatches roadside assistance to your location
5. If the issue requires a workshop repair, a replacement scooter is arranged​

For a full guide on common reasons a scooter engine stops unexpectedly in Bali — including practical checks you can do yourself before calling for help — read our guide on what to do when your scooter engine suddenly stops in Bali.​

How Insurance Affects What You Pay After a Replacement

When your scooter is replaced after an accident, your insurance plan determines your financial responsibility for the original damaged bike. The replacement scooter itself is provided by Cinchy — but you are still accountable for the repair cost of the bike that was damaged, based on your coverage.​

With Full Insurance (IDR 40,000/day)

You pay nothing. All repair costs for the damaged scooter are covered by Cinchy's Full Insurance policy. Zero deductible. The replacement scooter is arranged, the damaged one is repaired at no cost to you, and your rental continues without any additional financial obligation.​

With Basic Insurance (IDR 30,000/day)

You pay the first IDR 2,000,000 of repair costs — the deductible. Any amount above that is covered by Cinchy's Basic Insurance. If the repair bill is IDR 2,000,000 or less, you cover it entirely. If the bill exceeds IDR 2,000,000, Cinchy pays the excess.​

Without Insurance

You are responsible for 100% of all repair costs on the damaged scooter. There is no cap. A serious accident could result in repair bills of IDR 5,000,000 to IDR 15,000,000 or more — none of which is covered if you have no insurance.​

For a complete breakdown of both insurance plans, their exact coverage terms, and all exclusions, read our dedicated guide on renting a scooter in Bali with accident and theft insurance.​

What to Expect During the Replacement Process

Once Cinchy's team has confirmed that the damaged scooter needs to be collected and replaced, here is what typically happens:

• The Cinchy roadside team comes to your location with a replacement scooter
• The damaged scooter is collected and taken to Cinchy's approved workshop for inspection and repair
• The replacement scooter is handed over to you with the same standard inclusions — helmet, phone holder, USB port, and poncho
• Your rental continues on the replacement scooter until your original end date

The replacement scooter may not always be the exact same model as your original booking, depending on availability at the time of the incident. However, Cinchy will always provide a bike from the same or equivalent class.​

If you need independent guidance on finding a trusted workshop in Bali for any minor repairs you handle directly — such as a flat tire at a roadside stall — our guide on how to find a scooter repair near you in Bali covers everything from Google Maps searches to trusted local mechanic tips.​

The Importance of Calling Cinchy First — Every Time

This point cannot be stressed enough: always contact Cinchy before taking any independent action after an accident or breakdown.​

Do not:

• Take the scooter to a workshop you found on the street without Cinchy's approval
• Pay a roadside mechanic directly without Cinchy's knowledge
• Agree to settle damage costs with a third party on the spot
• Attempt major repairs yourself

All of these actions can complicate your insurance claim and may result in you bearing costs that would otherwise be covered. The moment you call Cinchy, the team takes ownership of the situation and guides every step from there.​

For a full overview of every type of situation where you might need Cinchy's help during your rental — and exactly what the team does in each scenario — read our guide on what to do if you need help during your Cinchy rental.​

Save These Numbers Before You Ride

The most practical step you can take right now — before your rental even begins — is saving Cinchy's support numbers in your phone. Do this the moment your booking is confirmed:

• Cinchy 24/7 Support Line 1: +62 851-7424-6249
• Cinchy 24/7 Support Line 2: +62 817-7905-5438
• Bali Police Emergency: +62 110
• Bali Ambulance: +62 118 / +62 119​

Having these numbers saved means that in the stress of an unexpected incident, you are not scrambling to find contact details. You call, Cinchy responds, and the situation is handled.

Ride With the Confidence of Full Backup

Accidents and breakdowns are not something any rider plans for. But knowing that Cinchy's 24/7 team is ready to collect your scooter and get you a replacement — wherever you are in Bali, at whatever hour — means you can ride freely without that worry sitting in the back of your mind. Book with Full Insurance, save the support numbers, and let Cinchy's team handle the rest if anything goes wrong.

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