Terms & Conditions

Explore Bali with Cinchy!

Please review our terms for a worry-free motor rental experience. Your safety and satisfaction matter most. Let the adventure begin!

Driver’s Responsibility

Renter needs to provide Cinchy a copy of items below with the same name with booking at maximum of 48 hours before delivery. Our staff will contact you via your provided contact number to verify the items. Failure to do so will result in booking cancellation.
Valid ID
Valid Driving License
Round Trip Flight Ticket
Hotel Booking for the trip duration
Your safety is our priority. Our staff will assess the renter’s riding capability during pick up. If deemed unsafe, your booking is subject to a full refund cancellation.
Cinchy is not liable to any damage, loss, injury, or death sustained by the renters or any party involved during the renting period.
Renter is liable for all penalties and fines incurred during the rental period, which includes but not limited to traffic related ones.
Renter is not allowed to transfer the scooter to another party.

Delivery and Return

Renter must provide delivery and return location 48 hours before delivery and return time. Our staff will contact you via your provided contact number to verify the location. Failure to do so may be subject to cancellation.
During delivery, the renter must show an original copy of their ID or license.
Vehicle must be returned on time. Late return may result in extra charge.
Cinchy is not liable for any loss, damage, delay, or failure to perform resulting from any event beyond reasonable control, including, but not limited to: acts or omissions of any governmental agency, third party, or User; fire, earthquake, or other acts of God; war, civil disobedience, or sabotage; other criminal acts; Internet, telecommunications, or equipment failure; or power failure.

Payment & Cancellation

Free cancellation if made no later than 24 hours before scheduled delivery time.
Cinchy currently only accepts local currency (IDR) via cash OR local bank transfer or cards. Online and international payments are coming in the near future. Cinchy will ask you to provide the proof of bank transfer.

Insurance

Exclusions from Damage Coverage
Negligence
The insurance doesn't cover damages arising from the tenant's negligence or careless use of the vehicle. In the event of vehicle loss or damage where the renter's negligence or carelessness contributed to the incident, the tenant is responsible for the full repair cost or the full replacement cost of the vehicle. This includes, but not limited to:
- Tire damage (e.g., punctures, flats)
- Battery replacement due to complete discharge resulting from leaving the scooter in standby mode
- Damage caused by operating the scooter on surfaces or in areas for which it is not designed. This includes, but not limited to flooded areas, beaches, off-road or non-public roadways
- Operation by any unauthorized drivers not listed on the rental agreement
- Operating the scooter while under the influence of alcohol, drugs, narcotics, or medication that impairs physical coordination or judgment
Personal Injury and Third-Party Liability
The insurance does not cover medical expenses or personal health damage sustained by the tenant or any third party as a result of using the scooter. Additionally, the tenant assumes full responsibility for any third-party property damage or bodily injury caused by their operation of the scooter.
Basic Coverage
Deductible: This coverage includes repairs for any damage exceeding 2 million rupiah, with the tenant responsible for the first 2 million rupiah of repair costs.
Exclusions: Theft is not covered under this option.
Full Coverage:
Deductible: This coverage offers no deductible for any repairs arising from scratches or accident damage.
Exclusions: Theft is not covered under this option.
VIP Coverage:
Deductible: Offers zero deductible for any repairs arising from scratches or accident damage.
Theft Protection: Includes coverage for vehicle theft, strictly contingent upon compliance with the Mandatory Theft Protocol.

Accident:

An unforeseen and unintended event on a designated roadway involving the rental vehicle and either:

Another vehicle, pedestrian, or object, resulting in damage to the rental vehicle or third-party property
A loss of control leading to damage to the rental vehicle (e.g., collision with a stationary object, rollover).

Accident Evidence Mandate:

In the event of an accident, the tenant must immediately take clear, timestamped photos and videos of:

The damaged scooter
The accident scene, road conditions, and surrounding area
Any involved third-party vehicles, including license plates and driver identification (if applicable)

Failure to provide scene photo/video evidence upon reporting will result in denial of Full or VIP coverage claims, making the tenant responsible for full repair costs.

Theft:

The unauthorized taking of the rental vehicle excluding situations where the renter's negligence or carelessness contributed to the loss, this includes but not limited to:

Leaving the vehicle unattended with the keys readily accessible.
Leaving the vehicle unlocked or with the engine running.
Lost or misplaced keys
Sharing the keys with unauthorized individuals.

Mandatory Theft Protocol (VIP Coverage Only):

Key Return: In the event of a theft claim, all physical keys originally issued to the tenant must be returned to the rental company. Failure to surrender all issued keys will result in the immediate denial of theft coverage, and the tenant will be held liable for the full market replacement value of the vehicle.
Joint Police Report: The tenant must within 6 hours of discovery notify the rental company upon discovering the vehicle missing and must accompany a company representative to the local police station to file an official police report (Laporan Polisi) together. Refusal or failure to assist in filing the joint report voids theft coverage.

Damages & Additional Charges

Renter agrees to notify Cinchy immediately of any accidents
Renter agrees to return the vehicle in the same condition you received it, ordinary wear and tear excepted. If damage occurs, renter will be notified by email or phone for the cost of repairs from the damage. The damage includes, but not limited to: tire, body panel, phone holder, wheels, helmet, remote/keys, and vehicle’s accessories.
If you return late, you may also be charged a late return fee of additional 24 hours.
Renter is responsible for the daily rental cost for the scooter during service due to accidents by renter.

Cost is in thousands IDR	Comfort	Compact
Body Panel
Cracks - Cost per panel.	650	400
Deep Scratch - Cost per panel	300	150
Headlight Lens Cover	800	350
Lighting System
Lighting System - Headlight	2800	2000
Lighting System - Taillight	1800	600
Electrical
Electrical - Keyless Remote	800	800
Electrical - Standard Physical Key	n/a	350
Accessories
Accessories - Helmet		150
Accessories - Phone Holder		100
Accessories - Rear View Mirror per piece		150
Seats and Upholstery	700	500
Suspension - Cost per part	650	450
Speedometer	1400	900
Tires	450	450
Wheels	1200	1200
Exhaust - Complete System	2700	2000
Exhaust - Cover Panel	250	200
Brake - Calipers	500	500
Brake - Disk	300	200
Engine		Up to 2500 per part
License Plate Frame		50
License Plate		200
Gas Tank Fuel Cap		100
Battery		350
Wheel Alignment		250

Payment Policy

Accepted Currency
All rental fees, deposits, and additional charges are processed strictly in Indonesian Rupiah (IDR). If you are using a non-Indonesian bank account or card, your currency will be converted to IDR by your bank or payment provider at their prevailing exchange rate.
Payment Methods
Cinchy accepts the following methods of payment:
- Cash (IDR): Paid directly upon vehicle handover.
- Local Bank Transfer: Transfers to our designated BCA account.
- Credit/Debit Cards & International Payments: Securely processed via our payment gateway partner, Xendit.
Payment Verification
For all payments made, the Renter is required to provide a valid screenshot or photo of the transaction proof (Bukti Transfer) to our admin team via WhatsApp. The reservation is considered confirmed only after the funds have been verified in our account.

Cancellation and Refund Policy

Standard Rate Bookings
- Eligibility: Reservations made under the Standard Rate are fully refundable if cancelled at least 24 hours before the scheduled rental start time.
- Refund Process: We will process the cash transfer refund within a maximum of 2 (two) business days after the cancellation is confirmed.
- Late Cancellations: Cancellations made within 24 hours of the rental start time are not eligible for a refund.
'Pay Now' (Promotional Rate) Bookings
- Non-Refundable: Bookings made with the 'Pay Now' discount are non-refundable.
- Store Credit: In the event of a cancellation, 100% of the payment amount will be converted into Cinchy Avo Points, which can be used for future bookings.
Operational Reimbursements
- If a renter pays for an approved maintenance expense (e.g., brake repair) during the rental period, Cinchy will reimburse this cost.
- Reimbursement will be made either immediately upon return of the vehicle or no later than 2 (two) days after the rental period ends.

Cinchy Bali

No refunds or credits for unused rental days.
Vehicles are not allowed to be used outside Bali island. Unauthorized removal of the vehicle from mainland Bali will immediately void all insurance coverage (Basic, Full, and VIP) and result in immediate police reporting for vehicle theft at the tenant's expense.
Road assistants only cover delivery areas. After hours may incur additional fee.
Copies of the vehicle's paperworks are provided in the vehicle’s storage.
Scooter have unlimited mileage.
The tenant is fully responsible for all traffic fines, illegal parking tickets, and administrative penalties incurred during the rental period.
If the scooter is towed, impounded, or seized by police, local authorities, or security personnel due to tenant violations (e.g., illegal parking, riding without a helmet, riding without a valid driver's license), the tenant must pay all towing fees, impound release charges, and legal administrative costs.
Vehicle seizure or impoundment by law enforcement or local authorities does not constitute theft.