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Terms & Conditions

Explore Bali with Cinchy!

Please review our terms for a worry-free motor rental experience. Your safety and satisfaction matter most. Let the adventure begin!

Driver’s Responsibility

Renter needs to provide Cinchy a copy of items below with the same name with booking at maximum of 48 hours before delivery. Our staff will contact you via your provided contact number to verify the items. Failure to do so will result in booking cancellation.
Valid ID
Valid Driving License
Round Trip Flight Ticket
Hotel Booking for the trip duration
Your safety is our priority. Our staff will assess the renter’s riding capability during pick up. If deemed unsafe, your booking is subject to a full refund cancellation.
Cinchy is not liable to any damage, loss, injury, or death sustained by the renters or any party involved during the renting period.
Renter is liable for all penalties and fines incurred during the rental period, which includes but not limited to traffic related ones.
Renter is not allowed to transfer the scooter to another party.

Delivery and Return

Renter must provide delivery and return location 48 hours before delivery and return time. Our staff will contact you via your provided contact number to verify the location. Failure to do so may be subject to cancellation.
During delivery, the renter must show an original copy of their ID or license.
Vehicle must be returned on time. Late return may result in extra charge.
Cinchy is not liable for any loss, damage, delay, or failure to perform resulting from any event beyond reasonable control, including, but not limited to: acts or omissions of any governmental agency, third party, or User; fire, earthquake, or other acts of God; war, civil disobedience, or sabotage; other criminal acts; Internet, telecommunications, or equipment failure; or power failure.

Payment & Cancellation

Free cancellation if made no later than 24 hours before scheduled delivery time.
Cinchy currently only accepts local currency (IDR) via cash OR local bank transfer or cards. Online and international payments are coming in the near future. Cinchy will ask you to provide the proof of bank transfer.

Insurance

Exclusions from Damage Coverage
Negligence
The insurance doesn't cover damages arising from the tenant's negligence or careless use of the vehicle. This includes, but not limited to:
- Tire damage (e.g., punctures, flats)
- Battery replacement due to complete discharge resulting from leaving the scooter in standby mode
- Damage caused by operating the scooter on surfaces or in areas for which it is not designed, such as off-road or non-public roadways
- In the event of vehicle loss due to renter's negligence or carelessness contributed to the loss, the tenant is responsible for the full replacement cost of the vehicle
Personal Injury and Third-Party Liability
The insurance does not cover medical expenses or personal health damage sustained by the tenant or any third party as a result of using the scooter. Additionally, the tenant assumes full responsibility for any third-party property damage or bodily injury caused by their operation of the scooter.
Basic Coverage
Deductible: This coverage includes repairs for any damage exceeding 2 million rupiah, with the tenant responsible for the first 2 million rupiah of repair costs.
Exclusions: Theft is not covered under this option.
Full Coverage:
Deductible: This coverage offers no deductible for any repairs arising from scratches, accident damage, or theft.

Accident:

An unforeseen and unintended event on a designated roadway involving the rental vehicle and either:

Another vehicle, pedestrian, or object, resulting in damage to the rental vehicle or third-party property
A loss of control leading to damage to the rental vehicle (e.g., collision with a stationary object, rollover).

Theft:

The unauthorized taking of the rental vehicle excluding situations where the renter's negligence or carelessness contributed to the loss, this includes but not limited to:

Leaving the vehicle unattended with the keys readily accessible.
Leaving the vehicle unlocked or with the engine running.
Lost or misplaced keys
Sharing the keys with unauthorized individuals.

Damages & Additional Charges

Renter agrees to notify Cinchy immediately of any accidents
Renter agrees to return the vehicle in the same condition you received it, ordinary wear and tear excepted. If damage occurs, renter will be notified by email or phone for the cost of repairs from the damage. The damage includes, but not limited to: tire, body panel, phone holder, wheels, helmet, remote/keys, and vehicle’s accessories.
If you return late, you may also be charged a late return fee of additional 24 hours.
Renter is responsible for the daily rental cost for the scooter during service due to accidents by renter.

Cost is in thousands IDR	Comfort	Compact
Body Panel
Cracks - Cost per panel.	650	400
Deep Scratch - Cost per panel	300	150
Lighting System
Lighting System - Headlight	2800	2000
Lighting System - Taillight	1800	600
Electrical
Electrical - Keyless Remote	800	800
Electrical - Standard Physical Key	n/a	350
Accessories
Accessories - Helmet		150
Accessories - Phone Holder		100
Accessories - Rear View Mirror per piece		150
Seats and Upholstery	700	500
Suspension - Cost per part	650	450
Speedometer	1400	900
Tires	450	450
Wheels	1200	1200
Exhaust - Complete System	2700	2000
Exhaust - Cover Panel	250	200
Brake - Calipers	500	500
Brake - Disk	300	200
Engine		Up to 2500 per part
License Plate		200
Gas Tank Fuel Cap		100
Battery		350
Wheel Alignment		250

Cinchy Bali

No refunds or credits for unused rental days.
Vehicles are not allowed to be used outside Bali island.
Road assistants only cover delivery areas. After hours may incur additional fee.
Copies of the vehicle's paperworks are provided in the vehicle’s storage.
Scooter have unlimited mileage